Our Frequently Asked Questions page covers delivery, trade accounts, roofing products, and DroneView. These Frequently Asked Questions have been compiled from common customer enquiries.
If your question isn’t covered in our Frequently Asked Questions, don’t hesitate to contact our team.
Roofing Products
How do I calculate how many roof tiles I need?
The number of tiles required depends on the tile type, roof pitch, and gauge. Contact us with your roof dimensions and chosen tile, and we’ll help calculate quantities.
Can you match an existing roof tile?
In many cases, yes. Bring a sample tile into the branch or email us clear photos with measurements, and we’ll help identify the closest match.
Do roof tiles come with a manufacturer’s warranty?
Many roof tiles and roofing products are covered by manufacturer warranties. Warranty periods vary by manufacturer and product.
Orders & Delivery
Do you offer local delivery?
Yes, we offer delivery throughout our local service area. Contact us for availability and delivery charges.
Can I collect my order?
Yes. Orders can be collected from our branch during opening hours.
How quickly can I get my materials?
Many products are available from stock for immediate collection or quick delivery. Special-order items may take longer.
Trade Accounts
Can I open a trade account?
Yes. Trade customers can apply for a CRS trade account, subject to approval.
What are the benefits of a trade account?
Benefits may include credit facilities, account pricing, monthly statements, and access to promotional offers.
DroneView
What is DroneView?
DroneView is CRS’s aerial roof imaging service, providing high-resolution images of roofs and hard-to-access areas.
Do I need scaffolding for DroneView?
In many cases, DroneView allows roofs to be viewed safely without the need for immediate access equipment.
How long does a DroneView survey take?
Most visits are completed quickly, with imagery typically supplied shortly afterwards.
Roofing Advice
Which roof ventilation products do I need?
The correct ventilation solution depends on the roof construction and application. Our team can recommend suitable products for your project.
Can you help calculate roofing materials?
Yes. We can assist with estimating quantities for many roofing projects.